Woman Checking Medication Dosage On Phone
October 9, 2023
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By Andrew Bastin
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What do my patients need to do?
Man In Sport Coat Using Smart Phone
October 9, 2023
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By Andrew Bastin
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Why does Esper use text messaging (aka SMS)?
Doctor Talking To Patient No Lab Coat
October 9, 2023
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By Andrew Bastin
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What if I have more questions?
Doctor reviewing readings on tablet with patient
October 9, 2023
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By Andrew Bastin
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How much training will my patients require?
Woman Using Pulse Oximeter And Checking Readings On Phone
October 7, 2023
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By Andrew Bastin
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How do I get my patients’ data from their devices?
Man In Sport Coat Using Smart Phone
October 9, 2023
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By Andrew Bastin
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When does Esper send adherence reminders to patients?

Esper sends adherence reminders to patients when they have not used their device for two days. Esper will send up to four reminders until a reading is taken.

  • Reminder #1: 48 hrs after a patient takes a reading

  • Reminder #2: +48 hrs after reminder #1

  • Reminder #3: +48 hrs after reminder #2

  • Reminder #4: +48 hrs after reminder #3; at this time Esper will escalate to 100Plus Support for a higher touch conversation to drive adherence with the patient

  • All reminders are sent during waking hours